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Often

Asked

Questions

WHAT IS ZELLE®?

Zelle is a fast, safe and easy mode to send money direct betwixt almost any banking company accounts in the U.Due south., typically within minutes1. With just an electronic mail address or U.Due south. mobile phone number, you tin send money to people you trust, regardless of where they bankii.

WHO CAN I SEND Money TO WITHZELLE?

You can send money to friends, family unit and others you trust2. Since coin is sent directly from your bank account to another person's bank account within minutes1, it's of import to merely ship money to people y'all trust, and ever ensure you've used the correct email address or U.Due south. mobile number.

HOW DO I UtilizeZELLE?

You can send, request, or receive coin withZelle. To get started, log into your online banking or mobile app and select "Send Money with Zelle®". Enter your electronic mail accost or U.S. mobile phone number, receive a ane-fourth dimension verification lawmaking, enter it, take terms and weather, and you lot're ready to get-go sending and receiving withZelle. To ship money usingZelle, only select someone from your mobile device'southward contacts (or add together a trusted recipient's electronic mail accost or U.S. mobile phone number), add together the amount you'd similar to send and an optional note, review, and so hit "Ship." In virtually cases, the coin is available to your recipient in minutesane. To asking coin usingZelle, choose "Request," select the private(south) from whom you'd like to request money, enter the amount y'all'd like to request, include an optional note, review and striking "Asking"3. To receive money, just share your enrolled email address or U.South. mobile phone number with a friend and inquire them to ship you lot coin withZelle.

SOMEONE SENT ME MONEY WITHZELLE, HOW Exercise I RECEIVE It?

If you take already enrolled withZelle, you do not need to take any further action. The coin will move directly into your depository financial institution account, typically within minutesi. If you have not notwithstanding enrolled withZelle, follow these steps:

  1. Click on the link provided in the payment notification you received via electronic mail or text bulletin.
  2. Select your financial institution.
  3. Follow the instructions provided on the page to enroll and receive your payment. Pay attending to the e-mail address or U.S. mobile number where y'all received the payment notification - you should enroll withZelle using that email address or U.S. mobile number to ensure you receive your money.

WHAT TYPES OF PAYMENTS Tin I Make WITHZELLE?

Zelle is a great manner to send coin to family, friends, and people y'all are familiar with such as your personal trainer, babysitter or neighbourii. Since money is sent straight from your depository financial institution account to some other person's bank account within minutes1,Zelle should only be used to transport money to friends, family and others you trust. Neither The Milford Bank nor Zelle offer a protection programme for any authorized payments fabricated withZelle – for example, if you lot do not receive the item you paid for or the item is not as described or as you expected.

HOW DO I GET STARTED?

It's easy –Zelle is already available within your mobile banking app and online cyberbanking! Cheque our app or sign-in online and follow a few unproblematic steps to enroll withZelle today.

WHAT IF I Want TO Send Coin TO SOMEONE WHOSE Banking company DOESN'T OFFERZELLE?

You tin find a full listing of participating banks and credit unions live withZelle here. If your recipient's financial institution isn't on the listing, don't worry! The list of participating financial institutions is always growing, and your recipient can notwithstanding useZelle past downloading theZelle app for Android and iOS. To enroll with theZelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories).Zelle does not accept debit cards associated with international deposit accounts or whatever credit cards.

HOW DOESZELLE WORK?

When yous enroll withZelle through your online cyberbanking account or mobile app, your name, the name of your financial institution, and the electronic mail address or U.S. mobile number you enrolled is shared withZelle (no sensitive account details are shared). When someone sends money to your enrolled email address or U.S. mobile number,Zelle looks up the email address or mobile number in its "directory" and notifies your fiscal institution of the incoming payment. Your fiscal institution and then directs the payment into your bank account, all while keeping your sensitive account details private.

Can I USEZELLE INTERNATIONALLY?

In order to utiliseZelle, the sender and recipient's bank accounts must exist based in the U.S.

CAN I CANCEL A PAYMENT?

Y'all can simply cancel a payment if the person you sent money to hasn't yet enrolled withZelle. To check whether the payment is nonetheless pending considering the recipient hasn't yet enrolled, you tin can go to your activity page, choose the payment you want to cancel, so select "Cancel This Payment." If the person y'all sent coin to has already enrolled withZelle, the money is sent directly to their bank business relationship and cannot be canceled. This is why it's important to only send money to people you trust, and ever ensure y'all've used the correct electronic mail address or U.South. mobile number when sending money. If you sent money to the incorrect person, we recommend contacting the recipient and requesting the money back. If you aren't able to get your money dorsum, please contact your financial institution'southward customer service.

HOW LONG DOES It TAKE TO RECEIVE MONEY WITHZELLE?

Coin sent withZelle is typically available to an enrolled recipient within minutes1. If you transport money to someone who isn't enrolled withZelle, they will receive a notification prompting them to enroll. Afterwards enrollment, the money will motion straight to your recipient'southward account, typically within minutes1. If your payment is pending, we recommend confirming that the person you sent money to has enrolled withZelle and that you entered the correct email accost or U.South. mobile telephone number. If you're waiting to receive money, you should check to see if you've received a payment notification via e-mail or text message. If you oasis't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number. Still having problem? Delight contact your fiscal institution'south client service.

Will THE PERSON I SEND MONEY TO BE NOTIFIED?

Aye! They will receive a notification via email or text message.

IS MY INFORMATION SECURE?

Keeping your coin and information safe is a top priority. When you lot useZelle inside our mobile app or online banking, your information is protected with the same engineering science we use to proceed your bank account condom.

I'Thousand UNSURE Nigh USINGZELLE TO PAY SOMEONE I DON'T KNOW. WHAT SHOULD I Do?

If yous don't know the person, or aren't sure you will become what y'all paid for (for instance, items bought from an online behest or sales site), y'all should not useZelle for these types of transactions. These transactions are potentially high risk (but like sending cash to a person you don't know is high take a chance). Neither The Milford Bank nor Zelle for any authorized payments fabricated withZelle – for example, if you exercise not receive the item yous paid for or the item is not as described or as you lot expected.

WHAT IF I GET AN Fault Message WHEN I Try TO ENROLL AN EMAIL ADDRESS OR U.S. MOBILE NUMBER?

Your email address or U.S. mobile telephone number may already be enrolled withZelle at another bank or credit union. Call our customer support squad and inquire them to move your email address or U.South. mobile telephone number to your financial institution so you can use it forZelle. Once customer back up moves your email address or U.S. mobile phone number, it volition exist connected to your depository financial institution account so you can start sending and receiving money withZelle through your financial establishment's mobile cyberbanking app and online banking. Please call your financial institution'south client service for help.

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App store is a service mark of Apple Inc. Android, Google Play, and the Google Play logo are trademarks of Google Inc. Information charges may apply. Bank check with your mobile phone carrier for details. Apple tree and the Apple logo are trademarks of Apple Inc, registered in the U.S. and other countries. Zelle and the Zelle related marks are wholly endemic by Early Warning Services, LLC and are used herein nether license.

one Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle.

2 Must have a bank account in the U.S. to use Zelle.

three In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already enrolled with Zelle.

4 Mobile carrier fees may utilize.